Customer satisfaction is our goal at MCB Equestrian, we strive to provide you with the high level of quality you have come to expect, however if you are not completely satisfied with an item purchased from www.mcbequestrian.com you may return it to us within 14 days of receiving your order for either an exchange and/or a refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Email us at firstname.lastname@example.org to request your return, we will send you an acknowledgment within 24 hours. Download a returns form here secure the parcel well and enclose the completed form, return to the address provided. Items sent back to us without first requesting a return will not be accepted.
Returned goods are your responsibility until they are received by us, we strongly recommend you obtain proof of postage and use a trackable service. Please ensure the goods are packaged sufficiently and that they cannot be damaged during transit to us.
Refunds will be made for any items returned (at the customer's expense) which are in a resalable condition, undamaged, in original packaging and unused. We reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, i.e. if the item is soiled or damaged and not fully resalable. The percentage of the value withheld from the refund will be determined by us dependent upon the degree of damage. We will offer to return the item to you or withhold this value from the refund.
Please be advised that returns can take up to 14 days to be processed by our warehouse and a further 3-5 days for the refund to be reflected in your original method of payment.
We can not issue refunds on sale items or gift cards, a credit note will be issued where applicable.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note unless damaged or defective we cannot accept horse bits back for exchange or refund if they have been removed from the template card. This is for hygiene reasons.
All products returned must be in a clean and dry condition in compliance with the Health & Safety Act.
We reserve the right to delay or refuse to process items that arrive in unacceptable condition.
Unfortunately, we cannot accept returns on clearance items or gift cards.
Exchanges will be made for any items returned (at the customer's expense) which are in a resalable condition, undamaged, in original packaging and unused within 14 days of receiving the order. Postage and packaging is free for NI, ROI and UK for exchanges to be sent out.
Any exchanges or replacements will be delivered to the delivery address on the original invoice unless stated otherwise on the returns form.
We offer a 1-year manufacturing guarantee on all items from the invoice date. This covers any manufacturing issue that may be present in a product, it does not cover damage through use, excessive wear and general wear and tear. Proof of purchase must be provided, we do not accept responsibility for products sold to a third party. Goods becoming damaged in your opinion through defective materials or poor workmanship should be returned for inspection immediately. Under no circumstances should items be continued to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Accidental damage and general wear and tear are not covered.